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AI & Automation
Enterprise AI Chatbot & Automation Platform
We built a production-grade AI chatbot platform that reduces support load, accelerates response times, and automates routine processes—while staying aligned with brand tone and compliance requirements.
Platform Highlights
🌐
Omnichannel Support
Unified bot across Web, WhatsApp & in-app with shared context.
📚
Retrieval-Augmented Responses
Hybrid RAG pipeline blends vector search + curated FAQ rules.
⚙️
Workflow Automation
Trigger ticket creation, CRM updates, and escalations automatically.
📈
Sentiment & Intent Analytics
Real-time dashboards improve training & CSAT forecasting.
Challenges & Solutions
Challenge 1
High first-response times in peak hours.
Solution: Implemented intent triage + auto-draft replies cutting median response from 90s to 12s.
Challenge 2
Inconsistent answers from static FAQ pages.
Solution: Deployed RAG pipeline with embedding refresh jobs for freshness.
Challenge 3
Hard to escalate to humans seamlessly.
Solution: Context handoff module passes full dialogue + sentiment summary.
Challenge 4
Difficult KPI visibility for leadership.
Solution: Built analytics layer tracking containment, CSAT proxy, resolution speed.
Technologies Used
⚛️
React🟢
Node.js📘
TypeScript🧠
Vector DB📨
Redis Queue🐘
PostgreSQL🤖
OpenAI API🐳
DockerSuitable For
Customer Support Teams
E-commerce Brands
SaaS Companies
Enterprise Helpdesks
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Containment jumped past 70% without hurting user satisfaction. The automation ROI was immediate.
Lina Chow
VP Customer Operations
Ready to Build Something Exceptional?
Let's turn your product vision into a scalable, high-performance digital experience.